Refund policy

At AllThingsGoode, every item is made especially for you through our trusted print‑on‑demand fulfilment partner, Printful. Because each product is custom‑made, we do not hold inventory or accept traditional returns. However, we always want you to love what you receive, and we stand behind the quality of every order.

This policy outlines how refunds, replacements, and returns work.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, misprinted, or defective, we will replace it at no cost to you.

Please contact us within 30 days of delivery with:

Your order number
A clear photo of the issue
A brief description of the problem

Email: support@allthingsgoode.com

Once verified, we will arrange a free replacement or refund.

Lost Packages

If your order does not arrive within the expected timeframe:

We will investigate with the carrier
If confirmed lost, we will replace or refund the order

Claims for lost packages must be submitted within 30 days of the estimated delivery date.

Change of Mind / Buyer’s Remorse

Because all items are made to order, we cannot offer refunds or returns for:

Change of mind
Ordering the wrong size
Disliking the product
Choosing the wrong design
Accidental orders

Please check product details and sizing carefully before purchasing.

Incorrect Shipping Address

If the customer provides an incorrect or incomplete address:

The order may be returned to the fulfilment centre
A reshipping fee will apply to send it again
If the package is lost due to an incorrect address, we cannot offer a refund

We recommend double‑checking your address at checkout.

Returns

We do not accept returns to our personal address.

If a package is returned to the fulfilment centre:

We will contact you
You may choose to reship the item (fees apply)
Unclaimed returns may be donated or recycled after a period of time

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any reasonably foreseeable loss or damage.